FAQs

Can I see some signs Neon Mood has recently made?

Great question - check them out here

What are LED neon signs made of?

Our LED neon signs are made from proprietary PVC molding technology, and are mounted on high quality acrylic as backing (unless ordered to other specifications).

Do LED Neon signs consume a lot of Energy?

Our LED neon signs produce relatively no heat, are energy-efficient, and are less expensive compared to traditional glass tube neon. LED neon signs look almost identical to traditional neon ones but are much more flexible which in turn help us get a lot of customisation into your designs. One other important advantage of LED neon signs is that its colours can be changed, and a variety of effects and patterns can be programmed into the product.

Can you use LED Neon signs outdoors?

Yes, we can produce waterproof versions for outdoor events and for outdoor permanent installation. Please specify that you’d like your sign to be made for the outdoors when you submit your custom order inquiry, or choose it directly (for Outdoors) on our Custom Text product page.

What’s the typical lead time for custom orders?

All orders are made by hand in our own international production facility with the utmost care and attention to detail. We produce in 1 to 3 days and deliver within 7 days.

How do you power the LED neon signs?

All of our signs connect directly into a standard power socket (with a plug that’s specific to the country you’re shipping to) and it comes with a 12V transformer.

How long do LED neon signs last?

LED neon lights tend to last a minimum of 30,000 hours. That is equivalent to 10 years if you turn on an LED neon sign for 10 hours per day. This lifespan is 3 times longer than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary, and if within the warranty period.

Does it require any maintenance?

Not at all. LED is environmentally friendly and maintenance free.

INSTALLATION:

What’s the length of the power cord?

The cord connecting the LED neon sign to the dimmer box is 1.8 meters (6ft) long and is encased with a clear coating. There is an additional 1.2 meters (4ft) of cord connecting the dimmer box to the power adapter, and another 1 meter (3ft) connecting the power adapter to your plug. In total it’s nearly 4 meters (13ft) from the LED neon sign to your power plug.

How safe are LED neon signs?

Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operation.

Will my neon sign require any specialist installation?

The majority of LED neon signs we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal mains plug which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from a chain that we can supply as an optional accessory. LED neon signs for permanent external use, and some large internal LED neon signs, will require specialist installation.

For standard wall installation we recommend using these strips

ORDERING:

What does the warranty cover?

We offer a 24 month guarantee on materials and workmanship on all of our LED neon signs. However, this guarantee does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

CUSTOMISATION:

Can we make your custom design?

Yes, we can make almost anything:

You can order Custom Text signs here - Custom Text page - choose your size, and pricing will be shown automatically.
If you're looking for something even more custom, for example a logo or even your own art, click here - Custom Design page.
If you're a Business and would like a custom-made LED neon sign, click here Designs for Business page.

What are the colours available?

We have a total of 9 colours:

Pink
Light Green
Blue
Light Blue
Purple
Red
Yellow
Orange
White

Can you use any font or design to create an LED Neon Sign?

Yes, however some fonts and designs work better than others, like script and sans-serif fonts. We will recommend only monoline (equal width) fonts due to the type of tubing we are using. Calligraphy/brush styles can’t be replicated precisely. We are more than happy to advise and assist with your ideas.

How much does a custom sign cost?

Sign cost varies depending on sign size and design complexity. Use the Custom Text product page to get a price, or email our team at contact@neon-mood.nl

What’s the process for custom orders?

You can order directly on our Custom Text product page, or if you prefer you can fill out our Custom Design product form or our Designs for Business form, or you can email our team at contact@neon-mood.nl and we will help you through the process!

Is there a minimum size that you need to work to?

We tend to work to a minimum letter height of around 10cm (4 inches), as we find that letters have better definition at this size. It is possible to make letters smaller than this, but larger letters tend to display better. Generally, this also means we offer a minimum sign size of 50cm, and usually work up to a maximum of 300cm - however, email our team at contact@neon-mood.nl if you have additional questions regarding size considerations.

Can I get a mockup of my design?

Yes, of course!

You can create your very own Custom Text signs here - Custom Text page - choose your size, font, colour, background environment, and a few other options, and our sign builder will immediately display a mockup of your LED neon sign; pricing will be shown automatically.
If you're looking for something even more custom, for example a logo or even your own art, click here - Custom Design page and our team will get back to you with a mockup of your custom design.
If you're a Business and would like a custom-made LED neon sign, click here - Designs for Business and our team will get back to you with a mockup of your custom design.
Or you can request one by email at: contact@neon-mood.nl

Sizing

We always aim to make your design into an LED neon sign as accurate as possible. Due to the complexity of some designs, smaller sizes (50cm - 75cm) may not always be possible; where this is the case we’ll reach out to you and offer alternatives.

Big Signs

In certain instances larger signs need to be cut into two for shipment purposes, this is to avoid any damage during transport. This won't affect the overall appearance of your LED neon sign; when a sign needs to be cut in two we’ll contact you for confirmation, or to explore the possibility of producing the sign in a smaller size.

Shipping

All orders are made to order by hand in our production facility with the upmost of care and attention to detail.

Due to extremely high demand recently, there is a slight waiting list right now - we treat all orders first come first served, so right now hand made custom production time averages 2-3 weeks after payment. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame.

Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible production and delivery.

Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.

We offer a range of shipping options to all countries globally, with different prices to reflect different shipping speeds...

Shipping time guidelines are as follow:

European Shipping -