RETURN POLICY

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. To initiate a return, please contact contact@neon-mood.com first before shipping your return. Just return the product to us undamaged within 30 days of delivery and we will issue a full refund to the original method of payment.

Returns must be received by us 30 days after the original delivery date of the order. Any returns received after 30 days will not be refunded.

We do not provide prepaid shipping labels/packages to send product(s) back to us. You must send back unwanted product(s) at your own expense. We highly recommend shipping the product(s) back via FedEx/UPS/DHL.

Refunds will be issued to the original method of payment within 24 hours of receiving the returned merchandise in original condition.

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CANCELLATION POLICY

You may cancel your order within 4 hours of your purchase.

We cannot exchange your order after 4 hours, as it will have already gone into production.

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FREE STANDARD SHIPPING

We provide Standard Free Shipping to most locations around the world!

Orders in which the address is undeliverable by the carrier, the order will be returned back to the fulfillment center.

It is your responsibility to accept the delivery. If the order is refused on delivery, it will be sent back to your local carrier facility and held for up to 5 days. If you fail to pick up the delivery from the carrier, it will be returned back to our fulfillment center and a refund cannot be issued.

Please note that during the holidays, delivery may take slightly longer due to increased order volume.

The delivery costs & methods are :

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TRACKING YOUR ORDER

Once your order is prepared for delivery, you will receive an email confirmation with tracking details and expected delivery times from the carrier.

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CHANGE OF ADDRESS REQUEST

We are able to update a change of address request within 24 hours after the order has been placed. To ensure that your order is delivered, please input shipping address correctly. Once your order has been shipped, we are unable to make any changes to your address details or cease shipment.

NEON MOOD

Adres: Balstraat 43, 8000 Brugge, Belgium
Telefoon : +44 7488 864083

Contacteer ons 24h/24 7d/7

Per mail of Livechat
contact@neon-mood.nl